Shipping policy
Order Processing
All Velune orders are carefully processed before shipment.
Please allow 1–3 business days for your order to be processed and prepared for dispatch. Processing times may be slightly longer during periods of high demand, holidays, or promotional events.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.
Shipping Times
Estimated delivery times vary depending on the destination.
United States: 5–10 business days
United Kingdom: 5–10 business days
Europe: 5–12 business days
Canada: 7–12 business days
Australia & New Zealand: 7–12 business days
Rest of the World: 7–15 business days
Please note that these are estimated delivery times and not guaranteed delivery dates.
Customs processing, local carriers, weather conditions, holidays, or other circumstances outside our control may occasionally cause delays.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
We may also offer free shipping on qualifying orders. When a free shipping promotion applies, it will be automatically reflected at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information, where tracking is available.
Please allow some time for tracking information to update after receiving your shipping confirmation.
If your tracking information has not updated for an extended period, contact us at info@shop-velune.com and we'll be happy to assist you.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error after ordering, contact us as soon as possible at info@shop-velune.com.
We will do our best to update your information before the order is dispatched, but we cannot guarantee that changes can be made once processing has begun.
Velune cannot be held responsible for orders delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer, except where required by applicable law.
Delayed Orders
Occasional delays may occur due to circumstances outside our reasonable control, including customs processing, carrier disruptions, severe weather, or unusually high shipping volumes.
If your order appears to be significantly delayed, please contact us at info@shop-velune.com so we can investigate the shipment.
Lost Packages
If your tracking information indicates that your package may have been lost in transit, please contact us.
We will work with the shipping carrier to investigate the situation and determine the appropriate solution.
If tracking shows an order as delivered but you cannot locate it, please check around your property and with household members or neighbors before contacting us.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at info@shop-velune.com.
Include your order number and clear photos of the damaged item and packaging so that we can review the issue and provide an appropriate solution.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Where these charges are not collected at checkout, they may be the responsibility of the recipient.
Velune does not control customs processing times or charges imposed by local authorities.
Multiple Packages
In some cases, products within the same order may be shipped separately.
If this happens, you may receive multiple packages and separate tracking numbers. You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.
Changes & Cancellations
If you need to change or cancel your order, contact us at info@shop-velune.com as soon as possible.
We will do our best to accommodate your request, but once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.
Contact Us
If you have any questions about your order, shipping, or tracking, contact:
Velune Customer Support
Email: info@shop-velune.com