30-Day Return & Refund Policy

At Velune, we want you to feel confident with your purchase. If you're not completely satisfied with your order, you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it, with all original accessories and components included. You will also need your receipt or proof of purchase.

To request a return, contact us at info@shop-velune.com.

Once your return request has been reviewed and accepted, we will provide you with instructions on how and where to send your item.

Returns sent without first contacting us and receiving return authorization may not be accepted.

Please do not send your return to any address without receiving return instructions from our customer support team.

For any questions regarding returns, you can contact us at info@shop-velune.com.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible at info@shop-velune.com.

Please include your order number and, where possible, photos showing the issue. We will review your request and work to resolve the problem as quickly as possible.

Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons once they have been used, where permitted by applicable law.

If you are unsure whether your item is eligible for return, please contact us before sending anything back.

Gift cards are non-returnable.

Exchanges

The fastest way to receive a different product or variant is to return the item you received and, once your return has been accepted, place a new order separately.

European Union — 14-Day Right of Withdrawal

If your order is delivered within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without having to provide a reason, subject to the exceptions provided by applicable law.

To exercise your right of withdrawal, contact us at info@shop-velune.com with a clear statement that you wish to withdraw from your purchase.

Where applicable, returned products must comply with the conditions permitted under EU consumer protection law.

This statutory right is separate from any additional voluntary 30-day return policy offered by Velune and does not affect your legal consumer rights.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please remember that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at info@shop-velune.com.

Contact Us

For questions regarding returns, refunds, or your order, contact us at:

Velune Customer Support
Email: info@shop-velune.com